Frequently asked questions

• Are there any measures taken against coronavirus?

  Yes, we adhere to the guidelines of the RIVM. Check the measures we have taken to welcome you on board safely here.

• Is there a tour guide on board?

  No, there is no tour guide on board. We are a sailing restaurant / café and have opted for a private setting in a relaxed atmosphere. This allows you to optimally enjoy the characteristic environment Amsterdam offers, without being disturbed.

• Is smoking allowed during the cruise?

  During the cruise, you can only smoke on the outside deck.

• Do we need to bring printed tickets?

  No, it is not necessary to print your ticket / reservation email. Your name is on the guest list. If it is unexpectedly necessary to see a confirmation from you, a digital confirmation is also suitable.

• I have not received my tickets by email, what now?

  Our emails are always sent automatically. It is possible that our email has ended up in your spam / junk mailbox. No email in your spam / junk mailbox? Or did you accidentally enter an incorrect email address? Please let us know by e-mail.

• What is the cancellation policy?

  Cancellation is possible up to 2 days before your reserved cruise, before 3 P.M. If you cancel within the specified time frame, you will receive your paid amount back in full.

• Are there pre-assigned seats?

  Yes, our hostess / host will direct you to your table upon arrival, reserved for you and your group. The entire on board table layout is made depending on the total number of people present, so there is no free seating possibility.

• Do we get a private table?

  Yes, we reserve a private table for you based on the number of tickets purchased. The minimum number of people at a table is 2, the maximum number of people is 8.

• Is it possible to reserve a specific table?

  No, this is not possible. The table layout on board depends on the participating group sizes, so we cannot work with a fixed table layout as it can be different every time.

• Is the dinner prepared fresh or is it pre-made and kept warm?

  During the cruise you can enjoy a 3-course à la carte dinner. You can decide upon the menu choices on board after which it is freshly prepared in the canal side restaurant. Each course will be served out to you directly from the kitchen onto the boat. It is also possible to make use of the wine arrangement, where you will be served a suitable wine with each course.

• Are there dinner options for vegetarians?

  Yes, the menu also includes vegetarian dishes.

• I have special dietary requirements, can this be taken into account?

  Yes, you can pass on your special dietary requirements on board. However, it helps us if you already inform us regarding your dietary requirements when booking. You can enter this together with your personal details during the reservation process.

• What is the departure- and end point?

  The departure- and end point is Zwanenburgwal opposite of numbers 8-40.

• How do I get there?

  If you wish to come by car, it is best to park at the Stopera parking garage (Waterlooplein 28, Amsterdam). It is about a 6-minute walk from the parking garage to Zwanenburgwal. When traveling by public transport, travel to the ‘Waterlooplein’ stop with metro line 51, 53 or 54 or tram line 14. It's about a 6 minute walk from the ‘Waterlooplein’ stop to Zwanenburgwal.

• Which payment options do you use on board?

  On board it is possible to pay only with pin or credit card. Cash is not accepted.

• Are there also sailing trips during winter-time?

  Yes, we also arrange boat trips during the winter. Our boats have a flexible roof (open as well as closed) and heating to make your cruise as comfortable as possible.

• Is the boat accessible for invalid people?

  Unfortunately our boats are not accessible for invalid people.

• Are pets allowed on board?

  No, it is not allowed to bring your pet on board.